Problems with L&D implementation?

by Robin on July 1, 2015

The NHS has introduced a ‘new’ initiative to ensure that medics apologise directly to patients when things do not go to plan.  I say ‘new’ but in fact I first worked on this programme as long ago as 2004.

So why did the rather excellent (IMHO) training  I designed then not have the desired effect?  I’ve come up with three reasons why I think it didn’t enable NHS clinicians to apologise and the lessons I would derive from this experience in my latest blog on TrainingZone.

Do you have other lessons from those projects which didn’t work as planned?  Join the debate here or on TrainingZone.


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